ACE Advice Services

How ACE can help

You can access written advice and information on this website.

You can also download a range of advice booklets.

If you are a parent or carer and would like to receive a free copy of any of our advice booklets, please call 0808 800 5793.

You can also contact an adviser for telephone advice. Calls are free from UK landlines and all mobile networks.

Free Telephone Advice

We are a registered, independent charity and hold the Telephone Helplines Association Parenting Quality Standard.

• ACE advice line: 0808 800 5793 (to speak to an adviser)
• Exclusion advice line: 0808 800 0327 (to speak to an adviser)
• Exclusion information line: 020 7704 9822 (to order a free advice pack)

Frequently asked questions

Please read some of our most frequently asked questions.

Service Standards

Our advice lines are in very heavy demand particularly between 10am and 12.30pm and 4pm to 5pm. You are more likely to get through if you try during quieter periods, so please try to ring between 12.30pm and 4pm. You can expect:

• To be treated courteously by the adviser you speak to.
• To be given enough time to explain your problem.
• To be given an overview of education law relating to your problem and to be given practical/tactical advice about how to move forward.
• You can ring more than once, but we are unable to guarantee that you will be able to speak to the same adviser, however all our staff are professionals who will be happy to help you.

We Care About What You Think

We welcome comment and general feedback from users of ACE’s services.

Please help us to assess our advice services by completing a short confidential feedback questionnaire.

Complaints ( 44kb) and feedback are used to improve the services we provide and feeds into ongoing staff training and development.

Islington Education Advice Network

If you live in our home London Borough of Islington and have concerns about your child's education the Islington Education Advice Network may be able to help.

ACCESSIBILITY

ACE is committed to providing accessible materials for parents with disabilities or special needs. We will consider individual requests for specially adapted materials, and will attempt to make reasonable adjustments. An example might be recording one of the My Child in School booklets on tape for parents with visual impairments or literacy difficulties.