Advice by Text
Text the ASKACE to 68808 and follow the instructions, or, i f you want to ask us a specific question, please text ASK followed by a space then your question - maximum of 160 characters per message.
Answers to questions sent using the ASK keyword are available Mon-Fri (10am-5pm), all other options are available 24 hours a day.
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Telephone Advice
We are a registered, independent charity and hold the Telephone Helplines Association Parenting Quality Standard and Community Legal Service's Quality Mark for general help.
Opening hours: Mon,Tue 9am-5pm; Wed-Fri 10am-5pm
- General advice line: 0808 800 5793
- Exclusion information line: 020 7704 9822 (to order a free advice pack)
- Exclusion advice line: 0808 800 0327 (to speak to an adviser)
Frequently asked questions
Please read some of our most frequently asked questions.
Service Standards
Our advice lines are in very heavy demand but we aim to speak to 45% of people who call us. You are more likely to get through if you try during quieter periods, so please try to ring between 12-2pm or after 3.30pm and do keep trying. If you are a BT customer you may find it helpful to use the ringback service.
You can expect:
- To be treated courteously by the adviser you speak to.
- To be given enough time to explain your problem.
- To be given an overview of education law relating to your problem and to be given practical/tactical advice about how to move forward.
- You can ring more than once, but we are unable to guarantee that you will be able to speak to the same adviser, however all our staff are professionals who will be happy to help you.
We Care About What You Think
We welcome comment and feedback from users of ACE’s services. Complaints (
44kb) and feedback are used to improve the services we provide and are fed into ongoing staff training
Islington Education Advice Network
If you live in our home London Borough of Islington and have concerns about your child's education the Islington Education Advice Network may be able to help.
ACCESSIBILITY
ACE is committed to providing accessible materials for parents with disabilities or special needs. We will consider individual requests for specially adapted materials, and will attempt to make reasonable adjustments. An example might be recording one of the My Child in School booklets on tape for parents with visual impairments or literacy difficulties.
