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General advice line:
0808 800 5793

Exclusion advice line:
0808 800 0327

Exclusion information line:
020 7704 9822 (24hr answer phone)

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Education advice by sms: AskACE

Image of person textingACE's free, independent education advice service is now available by sms/text message. Text the keyword ASKACEto 68808 and follow the instructions.

If you want to ask us a specific question about any education problem, please text the keyword ASK followed by a space then your question - please keep it to one text (160 characters) and don't add any characters like dots or hyphens after the keyword.

Answers to questions sent using the ASK keyword are available Monday to Friday 10am to 5pm, all other options are available 24 hours a day.

For advice on specific topics, including ACE's series of tips by text, send the relevant keyword from the list below:

Keyword Subject
ADMISSIONS School admissions and appeals
ATTENDANCE School attendance issues
BULLYING Bullying at school
EXCLUSION Fixed period & permanent exclusion from school
SEN Special educational needs

Free advice booklets: You can also order a free advice booklet by text - just text the appropriate keyword from the list below to 68808, followed by a space and your name and address:

Keyword Booklet
APLB Appealing For A School
APYB Applying For A School
ASAB Asking For A Statutory Assessment
ATTB School Attendance
BLYB Tackling Bullying
DDAB Disability Discrimination
EYEB Early Years Extra Help
FEXP Fixed Period Exclusion
GEHB Getting Extra Help
GSRB Getting The Statement Right
MACB Making a Complaint
PEXB Permanent Exclusion
UARB Understanding Annual Review

All messages messages are free to send and receive.