Even in the best run schools things can go wrong and parents need to know the right way to go about raising their concerns. ACE's booklet describes a typical route for complaint with lots of tips on how to approach a school without making the problem worse. Includes model letters and links to other sources of information and guidance.
ACE booklets are only available as PDFs that you must download from the ACE website yourself. You will not receive a booklet in the post or by email. You will need to make payment using Paypal and then return to the ACE website to complete your download.
You must Register or Login to make a purchase. Then click the Purchase Items button and complete your payment using Paypal.
After clicking the Pay Now button in Paypal, a payment confirmation screen will be displayed.
In order to complete the process, IT IS IMPORTANT THAT YOU CLICK the "Return to ACE Education Advice CIC" link towards the bottom of the paypal screen. Failure to follow this link will mean that you will not be able to download your document directly from the ACE website.
In order to complete the download process, IT IS IMPORTANT THAT YOU CLICK the "Return to ACE Education Advice CIC" link on the Paypal payment confirmation screen. Failure to follow this link will mean that you will not be able to download your document directly from the ACE website.
Once Paypal has returned you to the ACE website a link to your purchased download will be displayed. Click this link to open your document in a new window and save the file to your local hard drive.
If you see an error informing you that "you do not have access to this resource" when you click on the link, make sure you are logged in to the ACE website and try to open the link again from the Downloads menu item which is accessible from Publications on the main menu.
If you have any problems please email firstname.lastname@example.org