ACE Advice and Information Service
We offer a comprehensive range of advice and information on education issues. Our information is based on current education law and guidance and covers state funded education for children aged 5-16 years in England only.
ACE Telephone Adviceline
If you are the parent or carer of a child at school and you would like to talk to an adviser please call our confidential telephone adviceline on 0300 0115 142.
Normal opening hours: Monday to Wednesday from 10am to 1pm. Term time only.
If you are unable to get through to an adviser please do not leave a message as unfortunately, we do not have the resources to provide a call back service. You will have to keep trying the number or contact one of the organisations listed below.
Calls to the adviceline cost the same as calling a standard landline number - even from a mobile. 0300 numbers are included in any inclusive call minute packages offered by phone operators.
Details of other organisations that offer free telephone advice on education issues are listed below:
Contact a Family - SEN National Advice Service
Advice and information for families whose child may have special educational needs.
Telephone helpline: 0808 808 3555. Opening hours: Monday to Friday 9.30am to 5.00pm
Coram Children's Legal Centre - Family, Child & Education Legal Advice Line
Free legal advice on english law and policy affecting children and families.
Telephone advice line: 08088 020 008. Opening hours: Monday to Friday 8.00am to 8.00pm
Communities Empowerment Network
Free advice, support and representation to parents and carers across London whose children are affected by or at risk of school exclusion. 24hr Telephone helpline - 0207 733 0297. www.cenlive.org.